First, let me pass on from all of us at JLE Properties that we hope for health and safety for you, your family, and our community. I know each day we all try to strike the balance between living our lives and protecting ourselves and each other from illness. While we monitor the COVID-19 (coronavirus) situation closely and follow the guidance provided by health officials, we also continue to work to ensure that we meet the needs of our residents, and provide for the health and safety of our team members.
We all need to do our part to help slow down and contain the spread when possible. Even though you may not be worried about your personal health, it’s the elderly and other high-risk members of our community that are most affected. If we can do something small to stop the spread, we should do it. Don’t be less cautious if you perceive yourself in a low-risk group. We are all just 1 or 2 degrees away from someone in a high-risk group. It could be your grandmother, a co-worker, or someone whom you don’t know has a preexisting condition.
Like many others, our organization is closely following guidelines from the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), and other local and national health organizations.
Please take a moment to review the below outlined precautionary measures we as a company will put into immediate effect until further notice:
- Closing of the office, amenities, and common areas to the public – We will continue to conduct business from home & the office, but they will be closed to the public. All amenities and common areas will be closed. We will communicate only via phone/email/text. Maintenance requests can be submitted via your community websites and resident portals.
- Text messaging – As always, we are available by text message platform to facilitate communication with residents.
- Service requests – Chaz will only be completing emergency service requests. When he enters an occupied unit to complete an emergency request, he will ask that all residents and guests move to a room away from where the repair is being completed or leave the apartment. Cleaning and sanitizing maintenance will continue as normal.
- Package delivery – Packages are delivered to the residents’ doors or could be left by the office. If you do not receive a package, you might need to check in the lobby.
You can continue to reach your community management team via this form or by phone at 253-495-4997 if you have any additional questions or concerns. All messages will be retuned as soon as possible. Our goal is to continue to conduct our business operations as close to normal as we can over the coming days and weeks.
We may make additional operational changes in the future. We will hope for a quick resolution to this crisis, however, prepare for a more extended timeline if necessary. We appreciate your understanding as we take precautions to protect our associates and the residents within our communities. We are committed to our residents and our focus will continue to be on providing excellent customer service.
Kari & Chaz